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If the ferry is cancelled or delayed and a passenger chooses alternate transportation to or off the island the Company will not be responsible for additional expenses incurred such as travel, transportation, hotel, food or any other additional expenses. If the passenger chooses alternate transportation he or she has the option to be fully refunded for that unused portion of the ticket or exchange it for a different trip. The unused ticket must be presented for a refund. The Company reserves the right to change its schedule, fares or route at any time and does not accept any liability arising from an alteration in the published schedule, fares or route or pay for any additional costs which may be incurred by its passengers. The Company reserves the right to land at alternate ports for safety and/or rescue purposes or such other purpose as may reasonably be determined by the Company.
 
Passenger Ticket Cancellation: ALL TICKETS ARE NON-REFUNDABLE. If a ticketed passenger fails make his/her scheduled departure time the tickets will be valid through the end of the operating season of the year stated on his/her ticket. Passengers who need to make changes to their reservations must do so within 24 hours prior to departure; we are unable to make changes the day of travel. All tickets purchased are valid for any scheduled ferry departure on a stand-by basis.
 
Company Ferry Cancellation: Vineyard Fast Ferry at its sole and absolute discretion reserves the right to cancel any scheduled trip and/or substitute a vessel without liability if it becomes necessary for any reason. The Company does not guarantee that the service shall depart or arrive at the time stated in the schedule and will not be liable for any additional travel costs incurred by the passenger as a result of any cancellation.

the ferry is cancelled for any reason, the Company Policy is as follows:
 
QUONSET POINT DEPARTURES: Ticketed passengers who have not yet departed from Quonset Point will be offered either a full refund or Tickets can be exchanged for a different day. If possible passengers will be offered Motor Coach transportation to Woods Hole, Massachusetts and then transported to Martha's Vineyard on an alternate ferry. If this alternative transportation option is possible it will be offered at the time of cancellation in exchange for their Quonset Point departure ferry ticket; therefore, there will be no Ticket refunds given. By using this option, Passengers will have the convenience of returning to Quonset Point on their return trip via our fast ferry to pick up their car or connect to the Providence Airport and/or Amtrak.
 
MARTHA'S VINEYARD DEPARTURES: Ticketed passengers that are on Martha's Vineyard at the time of the cancellation will be put on an alternate ferry which will arrive in Falmouth or Woods Hole, Massachusetts and then transported via motor coach to Quonset Point, Rhode Island. This alternative transportation option will be offered at the time of cancellation in exchange for their Martha's Vineyard departure ferry ticket; therefore, there will be no Ticket refunds given. A passenger can also choose to use the Ticket on another day or if the passenger chooses to travel back to Quonset Point, RI on their own and not to use our alternative method of transportation back to Quonset Point, RI they will be offered a refund in exchange for their unused portion of their Ticket. The unused ticket must be presented for a refund.
 
Company Ferry Delays: The Company does not guarantee the trip will take 90 minutes and crossing times may vary due to weather, tides, sea conditions or mechanical issues. The Company can not be held liable for delays on the ferry due to any unforeseen circumstances such as weather, tides, sea conditions or mechanical issues. The Company does not guarantee that the service shall depart or arrive at the time stated in the schedule and will not be liable for any additional travel costs incurred by the passenger as a result of any delay.

If the ferry is delayed for any reason, the Company Policy is as follows:
 
QUONSET POINT DEPARTURES: Ticketed passengers who have not yet departed from Quonset Point will have the option to exchange their ticket for a different trip or the passenger may choose to ride on the ferry operating on a delayed schedule.
 
MARTHA'S VINEYARD DEPARTURES: Ticketed passengers that are on Martha's Vineyard at the time of delay can choose to exchange their ticket for a different trip or the passenger may choose to ride on the ferry operating on a delayed schedule.

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